ENTERPRISE UX RESEARCH | HEALTHCARE TECHNOLOGY | PRODUCT STRATEGY
Enterprise UX Researcher focused on healthcare, workflow optimization, and research-driven product strategy.
I translate complex workflows, user pain points, and business goals into actionable research insights that support better product decisions and measurable business impact.
Three flagship case studies demonstrating mixed-method research, workflow analysis, heuristic evaluation, usability testing, and research-to-product impact.
Reduced communication overload across 175M annual healthcare member touchpoints through research-driven product design.
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Clinical auditing workflows were improved by addressing analyst challenges and streamlining the complex review processes.
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I led a comprehensive evaluation of healthcare enrollment workflows with a team of experts and identified 134 usability violations.
View Full Case Study →I am a UX researcher with experience across enterprise healthcare, education, and learning systems. My work combines research strategy, usability evaluation, stakeholder communication, and evidence-based product recommendations.
Understanding complex operational workflows and identifying friction points across systems, teams, and user journeys.
Planning and conducting usability testing, SUS surveys, heuristic evaluation, and task-based assessments.
Translating findings into clear, executive-ready narratives that influence product and design decisions.
Connecting user insights, business risks, and product opportunities to actionable recommendations.
I use AI to accelerate research workflows while ensuring research judgment, ethics, and strategic decisions remain human-led.
MY PHILOSOPHY
I view AI as a research accelerator, not a replacement for research. AI helps reduce repetitive work in planning, synthesis, and communication, allowing more time for understanding users, validating findings, and supporting product decisions. The AI tools I use for research include: Microsoft Copilot, Miro AI, NVivo AI, Microsoft Teams AI, and an internal AI bot.
MY RESPONSIBILITY
I am responsible for protecting participant privacy and ensuring responsible research practices.
I evaluate context, nuance, and what findings actually mean.
I translate research insights into product decisions and business outcomes.
AI supports the workflow. Research judgment remains my responsibility.
$22.6M
Revenue Protected
+500%
Productivity Increase
175M
Touchpoints Analyzed
$20M
Annual Savings
134
Violations Identified
350K+
Residents Impacted